FAQs Archive | Rebecca Andrews Bridal

Q: Can I order my wedding veil before my dress?

Say ‘Yes!’ and secure your wedding gown first. It's a great idea to secure your wedding gown before ordering your wedding veil. Here's why: Coordinated Look: Your wedding dress sets the tone for your entire bridal look. By choosing your gown first, you establish the style, silhouette, and any intricate details that you may want to complement or highlight with your veil. Guided Accessories: Knowing your dress allows us to recommend veil styles that will enhance its features. Whether your dress is adorned with lace, beading, or has a specific neckline or back detail, we can suggest veil designs that will beautifully complement these elements. Personalised Touch: If there are specific aspects of your dress that you love and want to incorporate into your veil, such as lace, embellishment or embroidery, having your dress chosen beforehand allows us to tailor the veil design to seamlessly integrate these elements. Bridal Silhouette: Understanding the silhouette of your wedding dress helps in selecting the length and volume of your veil to enhance your overall bridal look. Whether you envision a sleek and chic silhouette or a more dramatic and voluminous appearance, your dress choice guides this decision. In summary, securing your wedding gown first provides a solid foundation for creating your personal bridal style. It ensures that your veil not only complements but enhances the beauty of your dress, making you feel confident and radiant on your wedding day!

Q: How do I store my veil?

Remove the veil from packaging and use the hanging clip provided. Hang in a well-ventilated area out of direct sunlight. There may be some natural creasing in your veil from transit, once stored correctly these should drop out within a couple of days. If you prefer to steam your veil we suggest using a professional service only. Do not iron your veil, the fabric will distort and can damage the tulle. All steaming should be handled with extreme care and precautions. Each of our veils is packaged in a Rebecca Andrews gift box, made from 99% recycled boxboard from FSC approved forests and is 100% recyclable. After use we recommend that the veil is stored in the box provided. Each veil is meticulously hand made to order in our Manchester studio and the current lead-time for manufacture is four weeks. We highly recommend ordering one of our fabric swatches prior to ordering your veil, to ensure a correct colour match. Please contact us if you would like any further information regarding care and storage of a particular veil: info@rebeccaandrewsbridal.co.uk

Q: Can I return my veil?

All our wedding veils are handmade to order, which means we cannot accept returns unless there is a fault with the product. Any faults must be reported within seven days of delivery. Before ordering your wedding veil from us, please consider the following: Correct Measurements: Ensure you have the accurate measurements for your wedding veil before placing your order. As each veil is made to order, we cannot accept returns or exchanges for incorrect color choices or lengths. Fabric Swatches: We highly recommend ordering one of our fabric swatches before purchasing your veil to ensure a perfect color match. Lead Time: Our veils are made to order with a standard lead time of four weeks. Bespoke wedding veils have a lead time of twelve weeks. Overseas Shipping: For our overseas customers, please be aware that you are responsible for any additional shipping costs, VAT, customs, and excise duties in your country. Non-payment of these fees may result in delays. Contact us prior to placing your order to calculate overseas shipping fees. Order Responsibility: We cannot accept responsibility if you have ordered the wrong length or color veil. Please refer to our Terms & Conditions for more information. We always recommend taking advantage of our swatch selection before ordering any of our veils. This allows you to experience the quality of our magnificent tulle and lace, ensuring it complements your bridal attire perfectly. If you have any questions or need assistance, please contact us at info@rebeccaandrewsbridal.co.uk . We are here to help you create the perfect veil for your special day.

Q: How much is delivery?

Our delivery service is free of charge for all UK mainland orders. Once the veil is completed we will post your veil out the next working day, using a Royal Mail tracked service. If you would like to upgrade your postage with another carrier please update us. Please note, our overseas customers are responsible for any additional shipping, VAT, customs and excise duties in the country of delivery. Non payment of this may result in a delay of your shipment. Please contact us prior to placing an order to calculate overseas shipping fees.