TERMS & CONDITIONS

Rebecca Andrews Bridal is the trading name of Rebecca Andrews Bridal UK

Please read the T&C’s carefully before purchasing any item from Rebecca Andrews Bridal. Upon purchase from Rebecca Andrews Bridal you are agreeing to the terms and conditions described.

The terms and conditions apply to all use of the Rebecca Andrews Bridal website and by accessing the website and/or placing an order you agree to be bound by the terms and conditions described here.

If you do not agree to be bound by the terms and conditions you may not use or access the website. These terms and conditions abide by The Consumer Contract Regulations and all legislation included in the process

You are welcome to print or store these terms and conditions for your own records.

Rebecca Andrews Bridal own the copyright, trademarks and other intellectual property rights of all material and exclusive content on this website. Individuals may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal use.

Use for any commercial enterprise is prohibited. Any use or reproduction of the material contained in the website is strictly prohibited. Links to this website without prior written consent are prohibited nor may a client restrict or inhibit the use or enjoyment of it by anyone else at any time.

All intellectual property, design rights and overall copyright existing in our designs and products and in the images, text and design of our website/marketing material are and will remain the property of Rebecca Andrews Bridal. Infringement of these rights will be treated seriously and dealt with an appropriate response.

Rebecca Andrews Bridal will use practical effort to verify the accuracy of all information we place on the Rebecca Andrews Bridal website, no warranties will be made, whether expressed or implied in relation to the sites accuracy. The website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally the website may also include links to other websites. These links are provided for consumer convenience to provide further information. They do not signify that we endorse the website(s) linked to. We have no responsibility for the content of the linked website(s).

When the term “hours of business” is featured, this will exclude bank holidays, weekends and public holidays such like Christmas. Any holiday times or breaks to service will be clearly displayed on the website. When and order is placed with Rebecca Andrews Bridal, clients will be sent an order confirmation via email detailing the order. The process offers clients ample opportunity to correct any possible errors (such as incorrect size or colour). Should a client have any complaints, please contact Rebecca Andrews Bridal via our contacts page. The terms and conditions described apply to all transactions on this site. They do not affect a client’s statutory rights.

Rebecca Andrews Bridal is able to offer the complete collection to bridal boutiques and wedding dress shops across the world. All pricing is subject to negotiation and our wholesale package and pricing is available upon request. Please use our contact form for all wholesale enquiries. For international wholesale, distribution and licensing please contact info@rebeccaandrewsbridal.co.uk

Prices for all Rebecca Andrews Bridal products are quoted on our website and are correct at the time of posting, all product prices and delivery charges are shown in UK GBP

It is always possible that some of the prices on the website may be incorrect where mistakes have been made. Rebecca Andrews Bridal will verify prices as part of our sale procedures so that a product’s correct price will be stated; any glitches, errors or typos are not obligatory and may not be honoured by the company.

In addition to the price of the products, clients may be required to pay a delivery charge, which will be in addition to any sale and identified at the point of final payment as an addition.

Full payment must be made upon the submission of any order when purchasing from our online shop. We may withhold the products and/or cancel the contract between us if payment is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made by credit or debit card or other online payment methods when purchasing from the online shop. Other payment methods for our bespoke veil service can be made as indicated at the time of the order.

Prices for products are liable to change at any time, but changes will not affect pre existing orders and contracts that have already been agreed between Rebecca Andrews and a client.

Clients will be advised of an estimated dispatch date upon placing an order and we will arrange for the products to be delivered to the delivery address identified at the time of purchase.

Lead times for most products are 3-4 weeks though some products are 5-6 weeks or more dependent on complexity.

Bespoke veil designs will attract a lead time of 10-12 weeks after initial consultation.

Please notify us immediately if any address was submitted incorrectly. Rebecca Andrews Bridal cannot be responsible for items sent to an incorrect address unless we are notified in writing of the delivery amendment before confirmation of postage & delivery.

The cost and timescale for delivery will be clearly identified at the point of purchase and any additional delivery cost will be explained.

All Items posted out for delivery will be processed via Royal Mail recorded and signed for service. Tracking numbers will be provided, upon request, once the order has been completed

If there is no one to accept the parcel at the time of delivery, it is Royal Mail’s policy to leave a card for you to arrange collection or re-delivery.

Standard delivery uses Royal Mail but other delivery services/couriers may be used for specific circumstances at our discretion.

Delivery time frames should be used as a guide only. No guarantees can be made on delivery time frames where external delivery companies are used to ship our products. Should a client have specific circumstances outside of these guidelines please get in touch with us and we can assist directly.

We reserve the right to send products in separate packages to ensure a faster delivery service.

Prices shown are standard and from time to time may differ, such as during a promotion period. All delivery charges (if applicable) will be clearly shown at the checkout at the time of purchase.

We will use reasonable effort to deliver our products in line with the guidelines provided. However, we cannot 100% guarantee delivery by a specific date and we only use the delivery timings as a guide.

We do not take responsibility for late or non-delivery due to factors outside our control where a courier or postage company is at fault.

All individual bespoke items by Rebecca Andrews Bridal are exempt from The Consumer Contract Regulations (Information, Cancellation and Additional Charges) 2013 SI 2013/3134. – The only exclusion is if a product is faulty, not as described, not fit for purpose or any other in the agreement.

Please see our returns guidance.

Prior to purchasing any product it is recommended that clients use the swatch service to sample the colour, fabric type and over all feel of the product.

Once a bespoke Rebecca Andrews Bridal veil product is purchased and shipped, if a return is required, refunds will not be offered as the product is made to specific design and production methods.

For all other items, clients have the legal right to cancel an order up to 14 calendar days after the day on which they placed the order (with the exception of any exemptions as covered under our Returns Policy). Clients do not need to give us any reason for cancelling a contract nor will they have to pay any penalty.

Should a client wish to cancel an order, please notify us by email at info@rebeccaandrewsbridal.co.uk within 14 calendar days of your order.

Cancellations of orders will not be accepted where clients have ordered products that are bespoke (i.e. made to order) or other exemptions as covered under our Returns Policy.

Any items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Swatches and all tulle samples are non refundable.

If a product is received before an order is cancelled then clients must send the goods back to our contact address at their own cost and risk in original saleable condition including all packaging. We would recommend that clients return items using a traceable service.

If a client cancels a contract but we have already processed the goods for delivery, they must send the goods back to us unopened at our contact address at their own cost and risk as soon as possible.

Once clients have notified us that they are cancelling a contract, and we have received the goods back, we will refund any sum debited by us from a client’s original form of payment within 14 calendar days.

We may make a deduction from a clients refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation) and any associated delivery costs, this decision will be at our discretion.

Nothing in these terms of sale affects a clients statutory rights (including their right to receive a refund in respect of any defective product we sell to them).

At Rebecca Andrews Bridal it is our mission to make sure that our clients are happy with our products and that they reach their delivery destination in the same condition as when they left the studio, but we understand that from time to time clients may need to return or exchange a product.

If a client is not happy for any reason then they should please contact info@rebeccaandrewsbridal.co.uk to let us know and we will be happy to help and assist further if required.

The returns policy does not affect a client’s statutory rights in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

For any purchases made, clients will be entitled to return a product to Rebecca Andrews Bridal and receive a refund where:

1. We receive a return request within 14 calendar days from the date a client receives an order (as noted by our delivery partner), and we receive the returned product within 14 calendar days of receiving this return request;
2. The returned product is unused, in its original packaging, and otherwise in a condition enabling Rebecca Andrews Bridal to sell the product as new; none of the exclusions set out below apply.
3. Please make sure all parcels are properly packaged in their original box to avoid any damage on its way back to Rebecca Andrews Bridal.

Please include the original delivery note so that we can identify the order on return. Items that arrive damaged due to improper packaging or that are unidentifiable will not be exchanged or refunded – we also highly recommend advising us of any return tracking information.

Each client will be responsible for paying postage costs associated with returns. Returns must be sent through a tractable delivery service, ensuring it is appropriately insured. Rebecca Andrews Bridal do not take any responsibility and cannot process a refund for items that are not received and request that all clients contact their delivery provider directly in these cases.

The following type of Rebecca Andrews Bridal products may not be returned under the policy:

1. Bespoke, customised or personalised goods – which means pieces that have been changed/amended/adjusted in style, colour, or fit from the standard style offered on our website or made specifically to a design created for you.

As a part of our business and due to the delicate nature of the products that Rebecca Andrews Bridal produces, we take great care in handling each piece with great attention and care prior to shipping out to our clients. All Rebecca Andrews Bridal products are checked and carefully hand packaged by the team so it is extremely unlikely any bridal veil pieces will ever leave the studio damaged – however, occasionally the delivery service will handle a package roughly and the contents may become damaged in transit.

When this happens, we will happily replace the item for you and cover the re-delivery costs ourselves. We will not refund or exchange damaged items, we only replace them with the same item (like for like).

If you believe your products are damaged please notify Rebecca Andrews Bridal immediately upon receipt and we will do our utmost to rectify the problem as speedily as possible.

Rebecca Andrews Bridal will happily provide a refund to you within 14 days once the item(s) have reached us safely. We will notify you by email once a return has been received.

We will refund any money received from you using the same method originally used to pay for your purchase, we do not hold any bank details used for the purchase and refunds will be handled securely by our third-party provider – we can only refund the original purchaser by the original method without exception.

We recommend providing us with the tracking details for your return to ensure we can monitor its location during transit.

Rebecca Andrews Bridal offers an individual, bespoke veil design service where we work with our clients in developing their dream veil.

Due to the nature of the hand made bespoke veil service and the design & production process involved the lead time for these products is 10-12 weeks dependant of complexity of design and the amount of work that goes into the production of bespoke veils.

Please see our bespoke veil page for details.

Rebecca Andrews Bridal reserves the right to amend the pricing of quotes after 30 days to compensate for fluctuating material costs over a prolonged bespoke design and production period.

Bespoke or customised product orders cannot be changed or cancelled once a client’s initial deposit has been paid.

This is a client’s agreement and commitment to the order. The client must agree to the T&C’s prior to placing an order for any bespoke product.

The deposit will not be refunded if a client chooses to cancel an order once it has been confirmed and production is underway.

Rebecca Andrews Bridal require a 50% deposit for bespoke items as confirmation of a clients order before production can begin. At this point, a client will be committed to the purchase of the item. The 50% deposit is non-refundable.

The remaining 50% will then need to be paid in full before shipping of the order.

All bespoke veil products will be managed through a secure payment system away from the website. When payment is required Rebecca Andrews Bridal will contact clients and give further instruction around delivery costs and bespoke veil care and management.

All goods remain the property of Rebecca Andrews Bridal until paid for in full.

Rebecca Andrews Bridal will not be liable to any client in respect of any losses arising out of any event or series of events beyond our reasonable control.

Rebecca Andrews Bridal will not be liable to any client in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

Every care has been taken to ensure that details of Rebecca Andrews Bridal products and prices are correct. Rebecca Andrews Bridal do however reserve the right to (i) change prices if necessary and without prior notice (ii) to offer an alternative of the same quality and value, if for any reason an item is no longer available due to circumstances beyond our control. In this unlikely event, we will of course notify you immediately. Should we be unable to fulfil your order or part of it, we will not be liable for the failure to deliver those goods in question. This does not affect your statutory rights.